Technical Support Specialist Job in Visakhapatnam at Novisync Incs

Novisync Incs is hiring for the role of Technical Support Specialist!

Responsibilities of the Candidate:

• Respond to customer inquiries and technical issues via phone, email, or chat in a timely and professional manner.
• Diagnose and troubleshoot technical problems related to software, hardware, or network issues.
• Provide step-by-step instructions and guidance to customers on resolving technical issues.
• Document and track customer interactions, including details of the issue and resolution, using a ticketing system or CRM software.
• Escalate complex technical issues to higher-level support teams or engineering teams for further investigation and resolution.
• Collaborate with internal teams, including product development and engineering, to identify and address recurring technical issues or bugs.
• Stay updated on product knowledge, technical specifications, and troubleshooting techniques to provide accurate and efficient technical support.
• Follow up with customers to ensure that technical issues are resolved to their satisfaction and provide additional assistance or guidance as needed. 

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or related field preferred.
• Proven experience in technical support or a related customer service role may be required.
• Strong understanding of computer systems, software, and hardware components.
• Proficiency in troubleshooting technical issues and providing step-by-step solutions.
• Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users effectively.
• Ability to work independently and collaboratively in a fast-paced environment.
• Customer-focused mindset with a commitment to providing high-quality technical support.
• Experience Level: 1-2 years