Technical Support Specialist Job in Chennai at Logitech

Logitech is hiring for the role of Technical Support Specialist!

Responsibilities of the Candidate:

• Develop and maintain a high level of product and troubleshooting content for B2B products, such as computer peripherals and video conferencing
• Partner with VC technical support team to create customer-facing troubleshooting documentation
• Analyze customer support inquiries and related data to inform decisions and priorities related to technical content creation
• Work with multiple teams to implement new processes and improvements for B2B customer care
• Assist in the development and operation of Logitech B2B customer care
• Special projects as directed
• Work with other product specialists to maintain consistent customer care experience across B2B products

Requirements:

• Strong English written communication skills required 
• Demonstrated project management skills 
• Proven ability to effectively multi-task and work independently with attention to detail
• Experience working with large teams and/or co-workers in different timezones
• Experience providing support or written content for highly technical products (preferably computers and/or computer peripherals )
• At least 2 years working in/closely with a customer care organization
• Experience deploying and supporting audio/video hardware (cameras and speakers, not including cell phones and personal computers)
• Experience using video chat/conferencing software
• Experience creating customer-facing documentation
• Experience working with data and making data-based decisions