Technical Support Specialist Job in Bengaluru at Veralto

Veralto is hiring for the role of Technical Support Specialist!

Responsibilities of the Candidate:

• Handle and resolve technical issues raised by Linx customers and distributors (through tickets and phone calls), giving detailed and quality responses within agreed response times.
• Build successful relationships and partnerships within our distributor network.
• Lead regular conference calls to review open issues and coach distributors.
• Visit distributors and customers to provide sales and service support, assist with on-site problem resolution and ongoing technical issues, and develop and implement action plans to assess and improve their technical capability.
• Establish effective links across the organization to collaborate on raised cases and report findings from field failures.
• Contribute to other projects within the business (e.g. new product development) to provide the customer and service engineer perspective.
• Ensure department targets and objectives are met concerning customer satisfaction, case response time, case first-time fix, and number of closed cases.
• Develop the Technical Support Knowledge Base to help distributors quickly find the correct solution to the problem.
• Authorize returns of faulty parts from the customers.
• Assist with the sample marking service when required.

Requirements:

• A background in engineering/electronics. This could have been gathered through education or work experience
• Skills or experience in troubleshooting
• Customer Service drive and focus with a proactive approach.
• Prioritize multiple tasks effectively
• Be able to communicate internally and externally through email and telephone.
• The ability to work as part of a team
• Willingness to travel (when required) and learn new technologies
• Previous work on a technical helpdesk, as a Field Service Engineer or in a workshop/test environment would be an advantage.
• Associate's or bachelor's degree or relevant technical training or certificate program in one of the following disciplines - engineering, mechanical or electronics desirable
• Competence in one or more languages (Spanish/French for example) is desirable
• Laser or Continuous Inkjet experience in the printing and coding industry is desirable.
• As it is a global role, flexibility may be needed to cover the distributor's requirements.