Technical Support Representative Job in Bangalore at Intel

HP is hiring for the role of Technical Support Representative!

Responsibilities of the Candidate:

• Operates within established protocols and employs documented procedures to address customer concerns, with occasional discretionary judgment to complement the outlined process.
• Resolves simple to moderately complex technical problems encompassing hardware and software through incoming customer interactions and proactive notification systems.
• Provides comprehensive responses to questions about services, products, technical matters, and customer relations, including features, specifications, and repairs, for both current and obsolete products, components, and options, in alignment with customer entitlement, such as more complex warranties.
• Initiates proactive customer assistance aimed at preventing or minimizing the occurrence of problems.
• Recommends tailored customer solutions through effective collaboration with various stakeholders.
• Provides valuable input to customer solution offerings, aligning recommendations with specific requester needs.
• Acquires job skills, becomes familiar with company policies, and completes routine to moderately complex assignments/tasks, while making suggestions for continuous improvement.
• Adheres to established company, legal and regulatory standards, and guidelines, and ensures confidentiality in all dealings with company data.
• Assists in implementing new processes, supports department-level operational plans, and shares technical information with colleagues and clients.
• Solves defined problems using established procedures, and delivers basic technical, administrative, or operative tasks under direct instruction and close supervision.

Requirements:

• Any Graduation and work experience or demonstrated competence.
• Typically has 1-3 years of work experience, preferably in remote support, telephone support, Internaltion voice process, technologies and customer environments, or a related field.