Technical Support Professional Job in Chennai at Siemens

Siemens is hiring for the role of Technical Support Professional!

Responsibilities of the Candidates:

• Resolve support service requests through email, phone, remote, or on-site visits.
• Troubleshoot and analyze product issues in a timely manner, following up with regional customers with solution recommendations and action plans.
• Identify and publish knowledge articles, FAQs, and webinars to provide proactive solutions to customer issues and for future reference.
• Participate in technical communications within the team to share best practices and learn about new technologies and applications.
• Develop technical and domain competency on management stations and integration platforms for end customer/product setup in test lab.
• Administer hotline and software application download platform for global and regional customers.
• Support developing and delivering technical training.

Requirements:

• Engineering degree: B.E/B.Tech/MCA/M.Tech/M.Sc with good academic record.
• 1-3 years of experience in Security Domain Technical Support.
• Domain knowledge of Security systems: Access Control, CCTV, Intrusion systems
• Knowledge of Integrated Building Management Systems is an added advantage.
• Strong troubleshooting skills
• Self-motivated, independently handling assigned tasks
• Ability to work on multiple technologies/tools and handle complex topics
• Good team player.