Technical Support – Level 2 Job at MNJ Software Private Limited

MNJ Software is hiring for the role of Technical Support – Level 2!

Responsibilities of the Candidate:

• At least 2-3 years of experience with cPanel, WHM and CentOS at a root level
• Up to date cPanel CWA & CWSA-1 certification or equivalent certifications from known vendors such as RedHat, CompTIA, AWS, etc.
• Have an understanding of different hosting products such as Shared, Reseller, and VPS
• Have advanced experience with common web hosting components; CentOS, cPanel & WHM, MySQL, Firewalls
• Have a firm understanding of open source software such as WordPress, Drupal, Joomla, etc
• Able to quickly and efficiently handle a variety of common web hosting related issues such as:
• Diagnosing common HTTP error codes
• DNS Zone configuration
• FTP connection
• Email client configuration
• Diagnosing PHP-based errors
• MySQL configuration
• Setting up cron-jobs and other common cPanel-based tasks.
• Have a reliable high-speed internet connection
• Comfortable speaking with customers via telephone, ticket and live chat as needed
• Fluent written and spoken English.
• Inbound Level 2 Support via Ticket and Phone
• Possible Documentation Writing

Requirements:

• Bachelor’s degree in Business, Marketing or a related discipline