Technical Support Executive Job in Chennai at Mocdoc

Responsibilities:

• Provide technical support for MocDoc's healthcare management software through voice, chat, and email. 
• Handle a high volume of customer interactions, assess issues, and ensure customer satisfaction. ∙ Implement MocDoc's software solutions, conduct customer training, and assist with onboarding. 
• Diagnose and resolve technical issues related to software applications, database management, and integrations. 
• Identify and document various use cases for software features to enhance functionality and usability. 
• Conduct periodic reviews of resolved support cases to ensure compliance with service standards. 
• Address service quality gaps, propose solutions, and drive initiatives for improved customer experience. 
• Prioritize and execute tasks efficiently in a fast-paced, deadline-driven environment. 
• Collaborate with internal teams to escalate and resolve complex technical issues. 

Required Skills: 

• Strong verbal and written communication skills in English, Hindi, and any Regional Language. 
• Experience in remote IT application support (voice support). 
• Proficiency in Microsoft Excel for reporting and data analysis. 
• Knowledge of SQL Server and database maintenance is an added advantage. 
• Customer-focused mindset with adaptability to diverse customer profiles. 
• Strong interpersonal skills and ability to work effectively in a team environment. 
• Flexibility to work in variable shifts as needed. 
• Ability to travel as required. 
• Prior experience in the healthcare domain is a plus.

Our integrated system streamlines medical transactions, facilitating efficient tracking, monitoring, and analysis across hospitals, clinics, laboratories, and pharmacies.