Technical Support Engineering - Intune Job in PAN India at Microsoft

Microsoft is hiring for the role of Technical Support Engineer - Intune!

Responsibilities of the Candidate:

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

Requirements:

• Knowledge of Microsoft Intune, Azure Active Directory, and other cloud-based services and platforms.
• Ability to troubleshoot and resolve common Intune issues such as enrollment, policy deployment, app management, device compliance, and reporting.
• Experience with Windows 10, iOS, Android, and macOS devices and operating systems, as well as their configuration and management options.
• Familiarity with networking concepts and protocols, such as TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
• Experience with Mobile Device Management and Mobile Application Management, including Intune or third-party solutions (Airwatch, Mobile Iron)
• Understanding of HTTP/HTTPS, including the ability to capture and interpret Fiddler traces.
• Knowledge of System Center Configuration manager or system management
• Cloud knowledge
• Windows networking
• Proficiency in using remote support tools, such as Microsoft Teams, Skype, or Zoom, to assist customers and provide guidance and demonstrations.
• Communication and collaboration skills, including the ability to explain technical concepts in simple terms, listen actively, and work effectively with diverse and global teams.
• Language Qualification
  English Language: fluent in reading, writing and speaking.
• Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.