Technical Support Engineering Job in Hyderabad at Microsoft

• You review, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

Requirements:

• 3+ years of technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience
• Experience in Network Security Engineering or consulting, and, or Systems Administration with a focus on security. Experience with endpoint security, server security, or threat analytics
• Customer-facing support experience
• Experience on Windows Server, Windows Client, Active Directory, and, or Azure Active Directory Administration
• Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
• Experience in one or more of these areas is desirable
• Experience with Linux or Mac administration
• Scripting and automation (PowerShell or Python, Java, or a similar language, can be a beginner to intermediate level)