Technical Support Engineer Trainee Job in Chennai at 3Ding

3Ding is hiring for the role of Technical Support Engineer Trainee!

Responsibilities of the Candidate:

• Working with problematic machines (both internal & clients), debugging & resolving them fast - issues can be mechanical, electrical, electronic, or software.
• Helping novice clients understand the technology & getting them started
  
• Filing reports about the issues faced by customers and updating the R&D team with customer feedback. 
  
• Staying up to date with current trends & competition in the industry.
• Documenting troubleshooting and problem resolution steps for easiness of the end users.
  
• Traveling to client locations when required for installation, training & support whenever required.

Requirements:

• Should possess good written and verbal communication skills to interact with clients professionally
• Should be able to work in a multidisciplinary team and should be flexible to work on weekends, when required
• Candidates must be from Chennai (preferably in 15 mins radius of Ambattur)
  
• Male Candidates are preferred for this job
• Bachelor's Degree in Electrical/Electronics/Mechatronics Engineering or similar can apply
  
• Experience of 1-2 years in the field of technical support will be a big plus
  
• Freshers with good communication skills and the ability to grasp things quickly and effectively can apply
  
• Communication is the key - Excellent Oral & written (email) communication is a must
  
• Being Confident adds value
  
• Additional Technical background adds value
  
• Should be able to work without monitoring