Technical Support Engineer - Openstack Job at Red Hat

Red Hat is hiring for the role of Technical Support Engineer!

Responsibilities of the Candidate:

• Ensure customers get the maximum value from our solutions and use them easily
• Provide issue resolution to strategic customers over various support channels
• Develop solutions for our customers while understanding their business needs
• Exceed customer expectations by providing outstanding customer service
• Keep our customers updated and ensure they are satisfied with our support
• Collaborate with other engineers to develop creative solutions for our customers
• Share your knowledge in the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain
• Manage customer cases and maintain clear and concise case documentation
• Participate in case review conference calls with customers when needed.

Requirements:

• 5+ years of Linux or UNIX system administration experience
• Bachelor’s degree or equivalent experience within the enterprise IT sector
• Technical knowledge and experience of the Linux kernel and networking
• Fundamental understanding of the OpenStack architecture and administration experience across all working components
• Advanced troubleshooting and debugging skills, with a passion for problem-solving and investigation
• Demonstrated customer service experience or prior technical support experience; willingness to go above and beyond in assisting customers
• Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support
• Red Hat certification like Red Hat Certified System Administrator (RHCSA) in Red Hat OpenStack, or Red Hat Certified Engineer (RHCE), or willingness to pursue certificate within first 90 days
• Ability to deal with rapid change and limited structure
• Proven ability and willingness to learn new open-source technologies
• Excellent written and verbal English communication skills.