Technical Support Engineer L1 – Security Internship in Bengaluru at Juniper Networks (JN)

Juniper Networks is hiring for the role of Technical Support Engineer L1 – Security!

Responsibilities of the Candidate:

• Able to work in a highly dynamic TAC (Technical Assistance Center) environment with a high focus on customer satisfaction.
• Able to determine problems quickly and deliver a remarkable customer experience.
• Be a customer advocate for timely resolution of the problems reported, understand the environment/network, and impact on business.
• Take ownership of problem resolution, problem reproduction, and escalation.
• Be a team player, flexible to work on weekends/holidays as per business requirements.
• Be a fast learner and keep pace with newer technologies.

Requirements:

• In-depth knowledge of Virtual Private Networks (VPNs) regarding design, implementation scenarios, connectivity troubleshooting, and algorithms such as DES, 3DES, MD5, SHA, PKI, etc.
• Strong fundamental "core" networking skills, including thorough knowledge of TCP/IP Protocol suite, OSI layered architecture, and the ability to relate that knowledge in troubleshooting related issues.
• Proven knowledge and practical application of security, firewalls, access and perimeter control, vulnerability management, and intrusion detection. Strong knowledge of various attacks like SYN flood, replay attacks, etc., and mitigation techniques.
• Experience with data networks, including physical layer infrastructure, servers, LAN/WAN hardware, software, data transmission facilities, and interconnecting devices.
• Ability to understand and troubleshoot various network problems using utilities like lookup, traceroute, ping, net stat, and packet sniffers like Wireshark, tcpdump, etc.
• In-depth knowledge of IP routing protocols (OSPF, BGP, RIP), IPSEC VPN, xDSL Technologies, and MULTICAST.
• In-depth knowledge of L2 technology and protocols like VLANs, VLAN Tagging (IEEE 802.1q), LACP, VLAN trunking, STP (IEEE 802.1D and other 802.1 implementations).
• Requires B.E. in Electronics Engineering or Computer Science with 1-3 years of experience supporting/designing/implementing IP networks.
• Good working knowledge of application layer protocols and functions such as FTP, DNS, SNMP, HTTP/HTTPS, LDAP, Radius, user authentication mechanisms, SMTP, etc.
• Demonstrated ability to provide third-tier and technical support for security-related products like commercial firewalls, IPS/IDS, and Unified Threat Management Systems (UTMs) like URL Filtering, AV, and Anti-Spam.
• Understanding, integration, and troubleshooting of various OSes like Windows, Unix, and MAC, and their specific application technologies like NIS, NFS, Sun-RPC, MS-RPC, etc. in a security-enabled environment.
• Preferred certifications: JNCIA-JUNOS, JNCIS-Security, JNCIA-FWV, JNCIS-FWV, CCNA, CCNP, and other certifications are added.