Technical Support Engineer II Job in PAN India at Adata

Adata is hiring for the role of Technical Support Engineer II!

Responsibilities of the Candidate:

•  Diagnose and troubleshoot technical issues, including account setup and network configuration. 
• Ask customers targeted questions to quickly understand the root of the problem. 
• Track computer system issues through to resolution, within agreed time limits. 
• Talk clients through a series of actions, either via phone, email, or chat, until they have solved a technical issue. 
• Escalate ongoing support issues to higher management in the Technical Support or Engineering Department. 
• Refer to internal or external resources to provide accurate tech solutions. 
• Ensure all issues are properly logged. 
• Prioritize and manage several open issues at one time. 
• Prepare accurate and timely reports. 
• Document technical knowledge in the form of notes and manuals. 
• Perform basic code analysis or setup debug projects to troubleshoot low-level coding issues 
• To understand customer requirements and design a mapping flow accordingly. 

Requirements:  

• Excellent communication skills (both verbal and written). 
• Exceptional problem-solving skills. 
• Ability to read and write code to solve basic problems in at least 1 language. 
• Ability to work independently and in a team. 
• Experience with C# or Java or Python preferred but any other previous programming experience is a plus. 
• A good understanding of relational databases.  
• Have 2 to 3 years of experience in a client-facing (Technical) role