Technical Support Engineer Job in Pune at Tracelink Inc.
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Technical Support Engineer
Tracelink Inc.
Full Time Job
Not Disclosed
3-5 years
Posted 30+ days ago
Location
- Pune
Skills Required
- Operations Management
- Unix
- XML
- Analytical skills
- Fluent Verbal Communication
- English language (Spoken)
- English language (Written)
About this Job
Tracelink Inc. is hiring for the role of Technical Support Engineer!
Responsibilities of the Candidate:
- Direct interaction with customers and other TraceLink departments to understand, document, troubleshoot and resolve customer issues in a timely manner.
- Contribute to the development of standard procedures and tools for frequently used troubleshooting techniques.
- Partner with Product Management, Engineering and Quality Assurance on the timely resolution of customer reported issues.
Requirements:
- Experience supporting proprietary enterprise level software applications
- Japanese or Korean language skills (written/verbal) are a plus
- Customer-friendly communication and attitude
- Able to work during the US shift (8am EST - 5pm EST)
- Fluent in English for written and verbal communications
- Strong analytical skills and attention to detail
- Demonstrate a strong ability to utilize UNIX command line interface with a focus of parsing data sets
- BS in Computer Science or similar information technology degree
- 3-5 years working experience in a technical support and troubleshooting role
- Ability to read, parse and manipulate various technical formats including XML, EDI and CSV
Eligible Degrees
+84 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Tracelink Inc.
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