Technical Support Engineer Job at Eagle Eye Network

Responsibilities :

● Answering phone calls and taking care of incoming tickets, emails or chat. 

● Managing open support cases within the organization and finding a solution or workaround to maintain customer satisfaction.

● Providing technical support assistance for the Inside Sales team channel partners.

● Reporting, escalating, and keeping track of the activity.

Skills and Experience Needed:

● 1+ years of relevant support experience.

● Fluent in English (verbal and written) - Bilingual in any other languages is an advantage but not required.

● Good clear communication.

● Solid knowledge of IP network architecture.

● Knowledge of Linux.

● Ticket management skills required.

● Demonstrable experience where customer care has played a key role.

● Demonstrable experience in providing support for technical products/services.

● Minimum one relevant reference who can confirm the above points.