Technical Support Engineer Job at Microsoft

Microsoft is hiring for the role of Technical Support Engineer!

Responsibilities of the Candidate:

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.  

Requirements

• Required Qualifications
  • Bachelor’s degree in Computer Science, Information Technology (IT), or related field and 1+ years of technical support, technical consulting, or IT experience
  • Language Qualification
  • English: Fluent in reading, writing, and speaking
• Security Requirements
  • Must meet Microsoft, customer, and/or government security screening requirements
  • Must pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter