Technical Support Engineer Job in Bengaluru at Red Hat, Inc.

Red Hat is hiring for the role of Technical Support Engineer!

Responsibilities of the Candidate:

• Provide technical assistance via service requests and live chat for students using Red Hat Online Learning.
• Assist students with understanding course content, guided lab exercises, and troubleshooting technical issues.
• Serve as an escalation point for junior associates, offering guidance and resolving complex inquiries.
• Perform quality assurance testing on lab content produced by the Red Hat Training team.
• Research and resolve customer issues using a broad understanding of Red Hat systems and technologies.
• Create virtual training environments and provide real-time support for instructors via live chat.
• Maintain and create documentation for internal teams and customer-facing resources.
• Conduct training sessions for new hires on operational tools, processes, and troubleshooting best practices.

Requirements:

• Bachelor’s degree or equivalent experience in the enterprise IT industry.
• Excellent written and verbal English communication skills.
• Strong customer service skills with prior experience in a customer-focused role.
• Ability to work across multiple time zones in a 24x7 environment.
• Proficiency in Linux command-line operations.
• Red Hat Certified Engineer (RHCE) certification or Red Hat Certified System Administrator (RHCSA) with relevant experience.
• Strong problem-solving skills, with the ability to assess and adapt solutions beyond standard practices.
• Experience in creating and maintaining technical documentation.
• Experience with shell scripting is an advantage.