Technical Support Engineer Job in Nagpur at GlobalLogic

Global Logic is hiring for the role of Technical Support Engineer!

Responsibilities of the Candidate:

• Must have an exp in L2 support for 6 months & act as a key technical contact for customers using AI/ML products and services—primarily those on Cloud Computing.
• Investigate, troubleshoot, and resolve product-related issues around machine learning model performance, API integration, deployment, and infrastructure.
• Guide customers on best practices for using tools like Vertex AI, Gemini, and Dialogflow in real-world AI applications.
• Collaborate closely with internal engineering, product, and QA teams to escalate and resolve technical problems and influence product improvements.
• Translate complex technical issues into clear documentation and contribute to internal knowledge bases and support materials.
• Stay current on the latest trends in Generative AI and machine learning to support evolving customer needs

Requirements

• A strong foundation in compute fundamentals including operating systems, virtualization, containerization (Docker/Kubernetes), and basic system administration.
• Hands-on experience with major cloud platforms like Google Cloud Platform (GCP), AWS, or Azure, especially with their AI/ML services.
• Applied knowledge of Generative AI and Large Language Models (LLMs), and familiarity with Google Cloud products such as Vertex AI, Gemini, and Dialogflow.
• Experience in machine learning model development, deployment, and lifecycle management.
• Proficiency with modern AI/ML frameworks like TensorFlow, PyTorch, JAX, or Ray, and understanding of model architectures (e.g., encoders, decoders, transformers) and AI accelerators (e.g., GPUs, TPUs).
• Strong problem-solving, communication, and debugging skills with a passion for helping users adopt and succeed with complex AI solutions