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Technical Support Engineer Job at Sprinto

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Technical Support Engineer

Sprinto

  Full Time Job

  Not Disclosed

  2-4 years

  Posted  30+ days ago

Location
  • Work From Home
  • Work from Home
Skills Required
  • Technical Support
  • API integration
  • Troubleshooting
  • Change Management
About this Job

Sprinto is hiring for the role of Technical Support Engineer!

Responsibilities of the Candidate:

  • Provide fast, effective customer support across chat, email, Slack, and video (24x7).
  • Deliver clear, helpful solutions-troubleshooting integrations, APIs, and cloud infrastructure issues.
  • Proactively identify emerging trends, escalate crucial feedback, and improve documentation.
  • Stay on the cutting-edge of product developments and security compliance.
  • Swiftly recognise and manage critical outages, collaborating closely with engineering and leadership teams.

Requirements:

  • 2-4 years of customer or technical support experience.
  • Skilled communicator (verbal and written) with proven technical troubleshooting abilities.
  • Hands-on experience with Cloud platforms, API integrations, and change management tools is preferred.
  • Calm under pressure, empathetic, patient, and customer-focused.
Eligible Degrees
MBA / All Courses
Bachelor of Technology/Engineering / All Courses
Master of Technology / All Courses
Bachelor of Arts / All Courses
Bachelor of Science / All Courses

+96 More

Who can apply
Work Experience: 2-4 years
Eligible Graduation Years: 2023, 2022, 2021, 2020
Documents Required

1. Resume

2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)

About Sprinto
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