Technical Support Engineer Job in Bengaluru at Lenovo India
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Technical Support Engineer
Lenovo India
Full Time Job
Not Disclosed
0-1 years
Posted 30+ days ago
Location
- Bengaluru
Skills Required
- Technical Support
- Customer Service
- Customer Satisfaction
- Critical Thinking
About this Job
Lenovo India is hiring for the role of Technical Support Engineer!
Responsibilities of the Candidate:
- Ensures accountability and timely collection of defective units, facilitating root cause analysis and effective closures.
- Drives continuous improvement by identifying root causes of escalated issues and suggesting preventive actions.
- The role is critical in managing and resolving escalations efficiently, preventing customer dissatisfaction and potential brand impact.
- Real-time support ensures engineers remain productive and avoid downtime due to ambiguity.
Requirements:
- Degree in Information Technology or Hardware or related discipline.
- Sound technical knowledge in troubleshooting hardware issues for laptop, desktop, accessories, headphones, keyboard etc.
- Excellent communication and customer relation skills.
Eligible Degrees
+96 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Lenovo India
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