Technical Support Engineer Job in Pune at Qualys

Qualys is hiring for the role of Technical Support Engineer!

Responsibilities of the Candidate:

• Act as the primary technical contact for customers, ensuring timely resolution of technical issues.
• Provide in-depth troubleshooting and technical support for security applications and network environments.
• Collaborate with Development, QA, and Operations teams to diagnose and resolve product issues.
• Engage in customer relationship building to enhance satisfaction and retention.
• Document troubleshooting steps, resolutions, and best practices in the knowledge base.
• Work in a rotational shift schedule to provide 24/7 support coverage.

Requirements:

• 1-2 years of experience in a technical support role.
• Strong knowledge of Networking, IT Security, SSL/TLS, OpenSSH, and Windows/Linux troubleshooting.
• Hands-on experience with Vulnerability Management and Web Application Security/Firewall applications.
• In-depth understanding of TCP/IP protocols and LAN/WAN infrastructures.
• Familiarity with common OS services like IIS, BIND, Apache, AD, WINS, Samba, SSH.
• Strong knowledge of firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
• Excellent troubleshooting and analytical skills.
• Outstanding verbal and written communication skills.