Technical Support Engineer Job in Pune at Michelin

Michelin is hiring for the role of Technical Support Engineer!

Responsibilities of the Candidate:

• Provide 1st and 2nd-level support for applications and middleware’s to ensure smooth business operations.
• Respond promptly to service requests and incidents, providing detailed solutions or escalations as needed.
• Change Management: Participation in the change management process​
• Problem Management: Participation in the analysis of root causes of incidents​
• Monitor application performance and perform necessary maintenance and upgrades.
• Create, maintain, and manage knowledge base articles and documentation for internal and end-user support.
• Collaborate with cross-functional teams to improve application functionality and efficiency.
• Perform system diagnostics, software configuration, and basic database queries to resolve issues.
• Monitor and report on application metrics, including uptime, performance, and user satisfaction.

Requirements:

• Bachelor’s degree in computer science, Information Technology, Engineering, or related field, or equivalent work experience.
• English fluent (B2 – C1)
• Proficiency in Windows and Linux
• Familiarity with servers, storage devices, and other hardware components.
• Ability to diagnose and resolve software, Operating Systems issues.
• Skills in scripting languages like Python, PowerShell, or Bash to automate tasks
• Basic knowledge of VMware, Hyper-V, or other virtualization technologies
• Basic knowledge of SQL and database management systems
• Strong communication skills to explain technical issues to non-technical users
• Analytical skills to diagnose and resolve issues efficiently
• Ability to prioritize tasks and manage time effectively
• Working well with other team members and departments
• Willingness to learn new technologies and adapt to changing environments