Technical Support Engineer Job in Bangalore at Dynatrace

Dynatrace is hiring for the role of Technical Support Engineer!

Responsibilities of the Candidate:

• Recognize and solve technical problems as reported by customers related to our SaaS and Managed products. 
• Work with diverse customer technology ecosystems 
• Interact with our support team across the globe to delivering best in class customer experience 
• Work directly with customer application specialists and SMEs to troubleshoot and resolve platform or product issues. 
• Be exposed to an entire range of cutting-edge technologies. 
• Work closely with our development, customer success and product management teams. 
• Attend training for new product features and technologies. 
• Collaborate and exchange knowledge with other colleagues 
• Suggest product and process improvements.

Requirements:

• 1 to 2 years experience in IT Customer Support or equivalent 
• Who will be available to start in September 2025 
• Strong passion and desire to learn new technology 
• Independent thinker yet team oriented 
• Innovative and creative 
• Self-motivated with a strong work ethic 
• Customer focused 
• Willingness to work on late shifts, weekend and public holidays