Technical Support Engineer Job in Bengaluru at Betsol

Betsol is hiring for the role of Technical Support Engineer!

Responsibilities of the Candidate:

• TSE will be responsible to provide chat and voice support to our international clients in US, Canada and UK.
• TSEs should have the ability to handle multiple chats simultaneously.
• Responsible to provide timely and effective resolutions to our clients on basic to complex technical support queries via chat and calls
• Responsible for responding to customers in an efficient and professional manner
• Handles and resolves technical queries; identifies and escalates accordingly
• Meets expectations regarding productivity as defined by the process or manager
• Escalates necessary cases to the right level within the defined LOB (Line Of Business)
• Ensures compliance with all company and departmental policies, procedures, and Guidelines
• May be required to perform other tasks as requested, assigned, or directed
• Focus to achieve 100% customer satisfaction and fully responsible to delight customers with satisfactory service levels
• Flexibility to work extended hours with minimal notice during high volumes

Requirements:

• Excellent communication skills in English (both spoken and written)
• Basic to advanced knowledge of computers (software)
• Working knowledge of internet and networking
• Typing speed - minimum 35 wpm with 100% accuracy
• Attention to detail is a must along with accuracy in the chats
• Ability to follow instructions as directed
• Willingness to work in 24 x 7 work environment
• Self-motivated with excellent interpersonal skills
• Innovative and self-starter
• Ability to work with minimum supervision
• Detail and analytical orientation
• Problem solving and conflict resolution skills
• Demonstrated ability to work in a fast paced environment
• Ability to respond to common inquiries or complaints from customers
• Must be well organized and driven to meet deadlines