Technical Support Engineer Job in Bangalore at Vonage

Vonage is hiring for the role of Technical Support Engineer !

Responsibilities of the Candidate:

• Thoroughly understand technologies and protocols such as SMS, HTTP and APIs
• Investigate, troubleshoot, diagnose and resolve technical issues related to cloud communication platforms
• Communicate effectively (both verbal and written) with our customers and internal stakeholders
• Problem-solve, have a natural curiosity and demonstrate the ability to learn rapidly
• Communicate well with different audiences (developers, technical and non-technical users)

Requirements:

• 2+ years in technical support, ideally within the telecommunications, CPaaS or SaaS sectors
• A good understanding of networking: TCP/IP; most common protocols
• Experience in the A2P Messaging or Cloud Communication industries 
• Experience in proprietary server-side log analysis 
• Experience in supporting well-designed RESTful APIs 
• Bachelor’s Degree in Computer Science, or equivalent
• Experience with common programming languages: PHP, Python, Ruby, Node
• Experience troubleshooting client and server-side code
• JavaScript, iOS or Android development experience