Technical Support Engineer Job in Bangalore at New Relic

New Relic is hiring for the role of Technical Support Engineer!

Responsibilities of the Candidate:

• Collaborate across teams to assist in solving complex technical customer problems across our product suite
• Strong analytical and technical troubleshooting skills
• Impeccable customer service skills and display genuine empathy towards customers.
• Work closely with our software engineering teams to resolve advanced customer issues.
• Support New Relic customers by resolving various installation, configuration, and data exploration requests.
• Be an advocate for our customers to our Product Organization by providing feedback on feature requests and bugs that improve the customer experience of the New Relic platform.
• Advance your skills through additional training and exposure to other features and capabilities of our Products

Requirements:

• Deep knowledge of one of more of the following Languages: Java or Python
• Knowledge in programming or supporting customers in any of the following computer languages: Ruby, Node.js, GoLang or similar
• Love delighting customers, even those who are having a tough day!
• Front-end web development - know your way around JavaScript
• Honed troubleshooting skills, and can get creative when the answer is not obvious
• Experience collaborating across teams or subject areas to solve problems
• Experience as a Technical Support Engineer in Enterprise or SaaS companie
• A good understanding of Linux-based web hosting and Linux environments (services, permissions, and file manipulation).
• Experience with New Relic products
• Basic level of coding experience