Technical Support Engineer Job in Pune at Ansys

Ansys is hiring for the role of Technical Support Engineer!

Responsibilities of the Candidate:

• Apply engineering expertise and knowledge of RF/Microwave, Signal (SI) and Power Integrity (PI) to provide highest level technical support to customers and channel partners across the globe.
• Leverage subject matter experts and Ansys knowledge to ensure high-quality, timely customer service that results in customer satisfaction while adhering to support processes and best practices.
• Develop technical expertise in one simulation areas such as RF/Microwave, SI, PI or Electromagnetic Compatibility (EMC).
• Stay updated with the capabilities of the latest Ansys Electronics product releases.
• Develop simulation best practices, solutions, FAQs for knowledge base.
• Submit suggestions for product improvement. File defect reports and verify fixes adhering to defect reporting processes.
• Participate in field testing of new releases to ensure that new features and workflows will address customer requirements.
• Be agile and open to new responsibilities based on the business need.
• Participate in other strategic team and company initiatives, as needed.

Requirements:

• Master or Bachelor’s degree in Electronics, Electronics and Communication Engineering specializing in Electromagnetics.
• Sound knowledge related to the principles of RF/Microwave or SI/PI.
• Demonstrated problem solving skills and ability to implement numerical models to obtain practical engineering solutions to difficult problems.
• Engaging personality, engineering curiosity and willingness for continuous learning
• Ability to work independently, as well as with others in a diverse team environment.
• Logical problem-solving, strong interpersonal and communication skills, fluent in writing and speaking English.
• Strong organizational and time management skills and a sense of urgency.
• Interested in working with customers.