Technical Support Engineer Job in Bangalore at Khoros India

Khoros is hiring for the role of Technical Support Engineer!

Responsibilities of the candidate:

• Work on Severity 2/3 issues on Community Product for different customers.
• Respond to customers within defined SLAs and committed timelines.
• Escalate problems to the correct teams where appropriate.
• Resolving simple to complex requests without needing to escalate.
• File production deployment requests on behalf of our customers.
• Identifying documentation requirements in our knowledge base.
• Maintaining our high standards for customer communication and response times.
• Engaging in training opportunities on our products and key technical areas.

Requirements:

• 3-5 years of experience in technical support roles, ideally supporting web applications or products.
• Demonstrable interest in software and technology.
• Ability to understand and troubleshoot technical issues.
• Excellent written and spoken communication skills.
• Able to communicate effectively between teams and individuals of varying technical expertise.
• Familiar with checking logs, APIs, HTML and CSS
• Able to multitask effectively while working on customer issues.
• Ability to help and guide junior colleagues  with cases as and when required