Technical Support Engineer Job in Bangalore at Sprinklr
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Technical Support Engineer
Sprinklr
Full Time Job
Not Disclosed
1-5 years
Posted 30+ days ago
Location
- Bangalore
- Gurgaon
Skills Required
- Java
- Python
- Javascript
- Node.Js
- Genesys
About this Job
Sprinklr is hiring for the role of Technical Support Engineer!
Responsibilities of the Candidate:
- Troubleshoot and resolve technical issues reported by customers.
- Identify and resolve platform gaps and bugs.
- Provide timely and accurate solutions to customer inquiries.
- Educate customers on platform usage and solutions.
- Manage customer escalations and maintain positive relationships.
- Meet SLAs and ticket resolution times.
- Stay up-to-date with product releases and features.
- Provide feedback to product teams for improvement.
- Create and maintain knowledge base articles and FAQs.
- Conduct testing and quality assurance activities.
- Identify and report product defects.
- Analyze support processes and implement improvements.
- Optimize support operations to enhance customer experience.
Requirements:
- 0-5 years (For CCaas – 1-5 years) of experience in enterprise software debugging, engineering & support operations processes (For CCaas- Min 1+ years of experience in CCaaS solution/Contact Center Software Experience like Genesys, Avaya etc. Knowledge about CCaaS, CPaaS, Voice/ telephony infrastructure etc is a big add-on)
- Excellent written and verbal communication skills
- Strong technical background with advanced computer skills/ Strong analytical and problem-solving skills
- Ability to work independently and as a member of a team
- Ability to work effectively to meet the SLAs and juggle several tickets/priorities simultaneously
- Passion for solving customer concerns and commitment to client delight
- A drive to dig into the details of a system or process to solve customer problems.
- Zeal to learn and constantly upgrade skills in a fast-changing work environment.
- Ability to think on your feet and remain calm under pressure.
- Self-motivated, takes initiative, and assumes ownership.
- Ability to work in a highly collaborative and fast-paced environment.
- Strong teamwork - willingness and ability to get help from team members when required, and the good judgment to know when to seek help.
- Experience in Web technologies, CRM or SaaS platforms and/or digital marketing experience in social platforms.
- Experience coding or scripting in one or more of JavaScript, Python, Java, Node.
Eligible Degrees
+94 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Sprinklr
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