Technical Support Engineer Job in Pune at Mphasis

STL is hiring for the role of Technical Support Engineer!

Responsibilities of the Candidate:

• Provide technical support for Windows and Mac OS environments.
• Troubleshoot and resolve technical issues related to computers, mobile devices, and other tech products.
• Utilize remote desktop applications and help desk software (e.g., Webex, LogMeIn, Bomgar).
• Leverage knowledge of Citrix Virtual Apps, AWS technology, and Desktop virtualization.
• Manage and prioritize multiple support tickets efficiently.
• Document technical solutions and updates in knowledge bases.
• Escalate unresolved issues to appropriate internal teams.
• Communicate effectively with end-users to provide clear and concise solutions.
• Adhere to ITIL incident management processes.

Requirements:

• Hands-on experience with Windows and Mac OS environments.
• Strong problem-solving and communication skills.
• Understanding of computer systems, mobile devices, and other tech products.
• Familiarity with remote desktop applications and help desk software.  
• Knowledge of Citrix Virtual Apps, AWS technology, and Desktop virtualization.
• Basic knowledge of virtualization technology.
• Proficiency in ticketing tools (e.g., ServiceNow, RemedyForce).
• Ability to handle inbound calls and provide effective technical support.
• MCSE, CCA, or ITIL Foundation certification (preferred).