Technical Support Engineer Job in Bengaluru at Sprinklr

Sprinklr is hiring for the position of Technical Support Engineer

Responsibilities of the Candidate:

• Troubleshoot issues and provide efficient and prompt resolution to customers within timelines.
• Ensure quality resolution to avoid escalations from customers and reopening of issue tickets.
• Escalate critical issues to cross functional teams to ensure quick resolution and coordinate with the product development team on bug fixes.
• Assume responsibility for developing detailed knowledge about specific products.
• Ensure internal knowledge reference pages are updated.

Requirements:

• Graduation from Tier-1 Engineering College.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• A drive to dig into the details of a system or process to solve customer problems.
• Zeal to learn and constantly upgrade skills in a fast changing work environment.
• Ability to think on your feet and remain calm under pressure.
• Self-motivated, takes initiative, assumes ownership.
• Ability to work in a highly collaborative and fast-paced environment.
• Strong teamwork - willingness and ability to get help from team members when required.
• Experience coding or scripting in one or more of JavaScript, Python, Java, Node.js is a bonus.
• Understanding of data storage technologies. Ex- MongoDB, MySQL, etc.