Technical Support Engineer Job in Bangalore at Flexera
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Technical Support Engineer
Flexera
Full Time Job
Not Disclosed
1-2 years
Posted 30+ days ago
Location
- Bangalore
Skills Required
- Analytical skills
- Operating Systems
- Customer Service
- Technical Support
- Fluent Verbal Communication
About this Job
Flexera is hiring for the role of Technical Support Engineer!
Responsibilities of the Candidate:
- Analyze logs, research, diagnose, reproduce, and report defects, working with engineering and other support team members to provide time-sensitive resolutions.
- Understand, document, and explain application functionality to customers.
- Advocate on the customer's behalf, guiding support tickets through escalation process and take ownership of escalated issues and work with key stake holder until resolution.
- Document technical resolutions for publishing in the Support knowledge base/FAQ
- Assist Flexera customers in setting up and implementing their solutions
- Train Flexera customers in how to configure and implement Flexera solutions
- Contribute to the Knowledge Base and use the existing KBs towards case resolution.
- Help identify and track application bugs and enhancement requests
- Identify and suggest process improvements
- Provide assistance to other team members
- Participate in Support Swarming meetings.
Requirements:
- Experience or Knowledge of Windows Operating Systems, including both desktop and server
- Basic programming and scripting knowledge e.g. PowerShell and use of REST APIs.
- Fluent in verbal and written English
- Exceptional soft Skills to effectively communicate with customers and ability to handle escalations in a time sensitive environment.
- Ability to replicate customer’s issue in-house.
- Ability to quickly learn new technologies.
Eligible Degrees
+92 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Flexera
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