Technical Support Engineer Job in Cochin at PiServe
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Technical Support Engineer
PiServe
Full Time Job
Not Disclosed
0-1 years
Posted 30+ days ago
Location
- Cochin
Skills Required
- Technical Support
- IT Helpdesk
- Customer Service
- Communication Skills
- Problem Solving
About this Job
PiServe is hiring for the role of Technical Support Engineer!
Responsibilities of the Candidate:
- Respond to and resolve customer queries through various channels.
- Diagnose and fix basic hardware/software issues.
- Escalate unresolved issues to appropriate teams.
- Maintain detailed records and document knowledge in the ticketing system.
- Collaborate with IT teams and ensure customer satisfaction.
Requirements:
- Degree in Computer Science, IT, or related field (or equivalent experience).
- 0-2 years in technical support or helpdesk.
- Basic tech knowledge and familiarity with help desk software.
- Strong communication, problem-solving, and customer service skills.
- Ability to work shifts, including nights, weekends, and holidays
Eligible Degrees
+92 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About PiServe
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