Technical Support Engineer Job in Bangalore at ABB

ABB is hiring for the role of Technical Support Engineer!

Responsibilities of the Candidate:

• Working closely with local business units to deliver the services to enhance the ABB digital services across the globe
• Acting as a single point of contact for multiple countries to implement relevant action plans to deliver the services under CS agreement
• Coordinating with different teams on daily basis to ensure the on-time delivery of the services and issues resolutions. Supporting LBU’s as L3 support for the connected services
• Playing an interactive key role among the R&D and local field service teams for developing and designing future products with better service capabilities align with business needs
• Working with Field service, sales team-tech support and regional managers to resolve escalated problems to improve customer satisfaction
• Preparing material and training content for the local service team to enable them to work with connected services. Ensuring efficient and regular communications with multiple stakeholders across different projects
• Leading small and mid-size development/IT projects to manage and enhance new and existing tools for support.
• Using experience and a deep understanding of problem domain to identify and resolve a wide range of issues within connected service/ \robot-related issues

Requirements:

• Bachelor's Degree in Mechanical / Electrical / Electronics / Instrumentation /Mechatronics / Automation) or relevant equivalent
• Minimum 2 to 4 years of experience in robotics service and support
• Working knowledge of development languages & tools: SQL, Python, power Bi etc
• Excellent communication skills along with the ability to think independently, take complete ownership of assigned tasks
• Willingness to learn the new technologies and tools
• Demonstrated analytical and problem-solving skills and ability to interpret data and identify trends