Technical Support Engineer Job in Gurgaon at Agami Tech Pvt Ltd

Agami Tech Pvt Ltd is hiring for the role of Technical Support Engineer!

Responsibilities of the Candidate:

• Maintain and develop all Linux infrastructure technology to maintain a 24*7*365 uptime service.
• Monitor system performance and capacity planning.
• Provide technical support to customers for Applications, Operating systems, and networking.
• Be the first point of contact for our clients, where installations are placed on a permanent basis, for basic troubleshooting and problem solving.
• Assist with fault finding, analysis, and logging information for reporting of performance exceptions.
• Maintain best practices for managing systems and services across all environments.

Requirements:

• Zero to 2 years’ experience in the Linux Operating System.
• Flexible working hours – able to support occasional nights, weekends, and call-ins, able to quickly adapt to a constantly changing paced environment. Open to travel to sites.
• An ideal person who is excited and motivated about running and supporting a production-grade critical infrastructure and looks for opportunities to improve processes with automation.
• Graduate – Preferred to have a Bachelor‘s Degree in Engineering, Computer Science, or a related field.
• He / She should be familiar with the installation and configuration of Linux operating systems and setup and operation of TCP/IP networking on Linux systems also familiar with Internet concepts including SMTP, IMAP, POP, HTTP, DNS, LDAP and related protocols.
• Possess excellent communication skills.
• Knowledge of Email concepts, Helpdesk Concepts, VoIP Concepts, and Cloud computing will be an added advantage.
• Adjust with flexible shifts.
• Be ready to travel to sites.