Technical Support Engineer Job in Bangalore at BitGo

BitGo is hiring for the role of Technical Support Engineer!

Responsibilities of the Candidate:

• Investigate client inquiries and provide “white glove” assistance via phone, email, or chat
• Provide first response to technical issues, solve where possible
• Properly triage and escalate unresolved issues to appropriate internal teams in an effective, tactical, and empathetic manner
• Track customer inquiries through to resolution, maintaining a timely cadence of communication 
• Develop and maintain technical and non-technical playbooks
• Prioritize and manage several open inquiries at one time
• Maintain a high bar for client experience by setting an example through performance and work ethic
• Participate in an on-call rotation to handle high-priority queues

Requirements:

• Have graduated with a Computer Science or related bachelor’s degree
• 2+ years of work experience in a technical support setting, within financial institutions preferred 
• Strong problem-solving and troubleshooting skills
• Stellar team player and can navigate issue resolution with cross-functional teams
• Fantastic communication skills, both verbal and written
• Good understanding of Google apps, Salesforce, JIRA
• Flexible and adaptable to meeting the evolving needs of fast-paced organization undergoing tremendous growth
• Technical troubleshooting experience preferred, not intimidated by command-line interfaces