Technical Support Engineer Job in Pune at Qualys

Qualys is hiring for the role of Technical Support Engineer!

Responsibilities of the Candidate:

• Provide technical support to Qualys customers via phone, email, and chat.
• Troubleshoot and resolve customer issues related to Qualys products and services.
• Escalate complex issues to the appropriate team for further investigation and resolution.
• Document customer issues and resolutions in a timely and accurate manner.
• Stay up-to-date on the latest Qualys products and services.
• Collaborate with other technical support engineers and product development teams to improve the customer experience.
• Contribute to the development of knowledge base articles and other support documentation.
• Maintain a positive and professional demeanor at all times.

Requirements:

• Bachelor of Science, preferably with a major in Computer Science or equivalent experience
• 1-2 years of experience in a technical support role.
• Vulnerability Management, Web Application Security/Firewall application support experience is preferred.
• In-depth TCP/IP understanding.
• LAN/WAN infrastructures.
• Common OS services (IIS, BIND, Apache, AD, WINS, Samba, SSH).
• Strong knowledge of current firewall, Intrusion Detection System technologies, and Network Vulnerability Scanners.
• Outstanding troubleshooting and analytical skills.
• Excellent written and verbal communication skills.

Preferred:

• Experienced with packet capture review and diagnosis.
• Previous API support and Regex knowledge.
• Understanding of scripting languages like Bash, Python, Powershell, etc.
• Knowledge of major web server software (IIS, Apache, WebSphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2003/2008, Windows NT, Novell, Lotus Notes, Mac OS).
• Oracle and Microsoft SQL knowledge is desirable.
• CCNA, MCSE, CISSP, CompTIA Security+, and CEH are highly desirable.
• Experience with Customer Support and Development Tools (Salesforce, Jira, etc.)
• Willing to work in rotational work hours
• The ideal candidate will have hands-on solid Networking, IT security and Windows troubleshooting knowledge