Technical Support Engineer 1 Job in Bengaluru at Oracle

Oracle is hiring for the role of Technical Support Engineer 1!

Responsibilities of the Candidate:

• As a Technical Support Engineer I, you will provide technical support for internal tools/applications and processes.
• In this role, you will proactively monitor system/application alarms, and investigate, analyze, resolve, or escalate alarms and service requests. Your responsibility also includes prioritizing and managing the work queue in accordance with service level agreements, documenting investigation and issue resolution, triaging issues to appropriate second-level resources for resolution, and investigating and diagnosing performance issues of tools/applications. Additionally, you will troubleshoot by gathering information, shadowing end users, testing workflows internally/externally, analyzing log files, querying tables, and updating database fields.

Requirements:

• Must reside in or be willing to relocate to Bengaluru, Karnataka
• Willing to work in shifts, additional or irregular hours (Night Shifts) as needed and allowed by local regulations.
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within the scope of the position.
• Strict adherence to schedules.
• Perform other responsibilities as assigned.
• Ability to remain calm and think clearly under high-pressure situations.
• Multitasks and comfortable with repetitive work.