Technical Support Associate Job in Hyderabad at Intouch CX

Intouch CX is hiring for the role of Technical Support Associate!

Responsibilities of the Candidate:

• Troubleshoot customers’ software application and/or hardware issues via  email, telephone, remote access, and diagnostics.
• Collaborate with customers and advise about technical issues. Answer questions regarding issues, and make recommendations. 
• Assemble, install and troubleshoot computer hardware, laptops, and notebooks.. 
• Install, maintain, and troubleshoot operating systems, and computer applications. 
• Troubleshoot network and connection issues related to internet, Intra-Net & VPN.
• Manage customer expectations regarding estimated response times
• Go the extra mile to engage with customers, solving their issues and ensuring satisfaction.

Requirements:

• A minimum of 6 months of experience of Technical Support with international customers
• Fluency in spoken English
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
• The ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
• Excellent communication skills and high emotional intelligence
• Excellent Problem Solving and Customer Service Skills
• Personal interest in consumer electronics and IT related products and services
• Strong analytical & Interpersonal skills