Technical Support Analyst Python - AWS Job at CSG

CSG is hiring for the role of Technical Support Analyst Python - AWS!

Responsibilities of the Candidate:

• Application Support: Provide technical support and troubleshooting assistance for enterprise applications.
  
• Incident Management: Handle support tickets using a ticketing tool, ensuring timely resolution and adherence to SLAs.
  
• Scripting & Automation: Utilize Python/Shell scripting to automate repetitive tasks and enhance system efficiency.
  
• Linux Administration: Work with Linux CLI to diagnose and resolve system-level issues.
  
• Monitoring & Alerts: Monitor application and infrastructure performance, escalating issues when necessary.
• Cloud Understanding: Assist in troubleshooting application issues within cloud-based environments (AWS, Azure, or GCP).
  
• Collaboration: Work with development and operations teams to resolve incidents and implement improvements.
  
• Documentation: Maintain accurate records of troubleshooting steps, resolutions, and standard operating procedures (SOPs).

Requirements:

• 1–3 years of experience in technical/application support or a related field.
• Proficiency in Python/Shell scripting for automation and troubleshooting.
• Hands-on experience with Linux CLI for system diagnostics and issue resolution.
• Prior experience working with ticketing tools (e.g., Jira, ServiceNow, Zendesk) is mandatory.
• Basic understanding of cloud infrastructure (AWS, Azure, GCP) and its impact on applications.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to multitask, prioritize incidents, and work efficiently in a fast-paced environment.
• Excellent communication skills, with the ability to document and explain technical issues clearly.