Technical Support Analyst Job in Gurgaon at GlobalLogic

GlobalLogic is hiring for the role of Technical Support Analyst!

Responsibilities of the Candidate:

• Investigate, diagnose, and resolve complex technical issues, escalating to senior engineers or other teams as needed.
• Problem Solving & Analysis: Utilize strong analytical skills to think critically, troubleshoot, and process information logically. Perform root cause analysis and implement solutions to prevent recurrence.
• Documentation: Create and maintain technical documentation, including knowledge base articles and troubleshooting guides based on issue resolutions.
• Customer & Stakeholder Communication: Communicate technical information clearly and concisely to customers and internal teams, ensuring all parties are informed of progress and resolutions.
• Technical Proficiency: Use your knowledge of programming languages like Python or similar to debug and understand technical issues. Apply SQL skills for data querying, analysis, and troubleshooting.
• Continuous Improvement: Proactively identify and suggest improvements to support processes, tools, and systems to enhance efficiency and customer satisfaction.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Proven experience in a technical support role with readiness to
• Strong proficiency in SQL for database querying and analysis.
• Working knowledge of a programming language, such as Python or Java or C++, to read, understand, and debug code.
• Exceptional analytical and problem-solving skills.
• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• Ability to thrive in a fast-paced, high-pressure environment.