Technical Support Analyst Job in Noida at TeamViewer

TeamViewer is hiring for the role of Technical Support Analyst!

Responsibilities of the Candidate:

• Technical support for 1E’s customers for all 1E Applications.
• Collect all necessary information and logs to help identify the root cause.
• Respond to incidents raised by email, telephone, or through 1E’s dedicated customer support portal on round the clock basis (Shifts)
• Resolve all incidents within the allocated SLA
• Resolve incident from investigation or escalate to third line support
• Keep communication flowing between 1E and our customers throughout the incident lifecycle
• Manage timely resolution of critical incidents
• Contributing to the 1E Support Knowledge Base
• Technical knowledge of current and future 1E products and technologies is essential to maintain a good working knowledge of 1E products and solutions. Full training and certification is provided, with regular and ongoing updates.
• Notifying our customers of product release times, hotfixes and updates helps keep our customers 1E Solutions investment patched and current.

Requirements:

• Basic understanding and troubleshooting in IIS
• Knowledge of Microsoft Azure technologies
• Knowledge in Windows Server Enterprise environments
• Knowledge in Microsoft Endpoint Configuration Manager (MECM)
• Scripting basics i.e Powershell, SQL, VBS
• Experience in third party troubleshooting tools for example (Wireshark, Fiddler NetMon, PSExec)
• Experience of networks and troubleshooting across them
• Top level customer communications