Technical Support Advisory Job in Bangalore at Microsoft

Microsoft is hiring for the role of Technical Support Advisory!

Responsibilities of the Candidate:

• Assess the technical and professional capabilities of support staff and assist in developing training plans to address identified gaps. 
• Perform case reviews to ensure process compliance. 
• Mentor engineers on effective collaboration (cross-team and cross-technologies/lines of business) and quality case handling standards.
• Contribute to customer self-help and volume-deflection initiatives. 
• Analyze trends (e.g., case types, volumes) and collaborate with stakeholder teams to provide product and process improvement feedback.

Requirements:

• Bachelor’s degree in Computer Science, Engineering, Math, or equivalent experience.
• Experience - Technical proficiency in and learning attitude toward Azure technologies; previous experience as a member of one of the Azure Subscription Management and Billing Areas.
• Proven ability to lead people to achieve success
• Familiarity with Azure and/or complete cloud products
• Strong customer service, communication, problem-solving, and interpersonal skills
• Problem-solving skills
• Self-motivation and an ability to use initiative
• Proven ability to lead people to achieve success.
• Capacity to deal with difficult customers and ability to thrive in ambiguity
• 2+ years of experience managing or mentoring individual contributors
• Language Qualification: English Language: fluent in reading, writing, and speaking.
• The ability to meet Microsoft, customer, and/or government security screening requirements is required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.