- Develop and maintain up-to-date knowledge of Apple products, services, and Genius Bar repair processes to ensure efficient and high-quality repairs.
- Support customers experiencing Apple product or software issues with empathy and professionalism, utilizing all available Apple tools and resources.
- Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
- Collaborate with team leaders to identify recurring repair issues and service concerns, ensuring constructive feedback is provided to Apple.
- Deliver excellent customer service by understanding customer needs, identifying ownership opportunities, recommending suitable products or services, and educating them on available purchase options.
- Perform additional tasks as required, including supporting customer-facing activities both on and off the sales floor.
- Foster an inclusive environment by respecting differences and demonstrating curiosity to learn from others.
- Uphold Apple’s values of inclusion and diversity in all daily interactions and responsibilities.
🔴 LIVE: 0 hiring rooms active now•
0 HRs ready to interview•
Average hiring time improving•
0 new rooms opened in last 10 mins•
Join Live Rooms - Skip the wait, get hired faster•
🔴 LIVE: 0 hiring rooms active now•
0 HRs ready to interview•
Average hiring time improving•
0 new rooms opened in last 10 mins•
Join Live Rooms - Skip the wait, get hired faster•
Technical Specialist Job in Delhi at Apple Inc.
Interview with HRs instantly—live now.
Skip applications. Get hired faster in Live Rooms.
Join instant video interviews
Technical Specialist
Apple Inc.
Full Time Job
Not Disclosed
1-3 years
Posted 30+ days ago
Location
- Delhi
- Mumbai
Skills Required
- Root Cause Analysis
- Interpersonal Skills
- Problem Solving
- Collaboration skills
About this Job
Apple Inc. is hiring for the role of Technical Specialist!
Responsibilities of the Candidate:
Requirements:
- You should have availability to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
- You should also be proficient in the local language, both written and spoken.
- Demonstrate technical expertise of Apple products and services.
- Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment.
- Navigate customer service issues with care and strong interpersonal skills.
- Consistently learn about and deepen your understanding of Apple products and services and third party products to enhance the customer experience.
- Work in a fast-paced environment and balance multiple tasks at the same time.
- Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
- Be trusted with sensitive or confidential information, keeping with Apple’s core values.
- Be curious and open to learning from others and helping each other grow.
Eligible Degrees
MBA / All Courses
Bachelor of Technology/Engineering / All Courses
Master of Technology / All Courses
Bachelor of Arts / All Courses
Bachelor of Science / All Courses
+96 More
Who can apply
Work Experience: 1-3 years
Eligible Graduation Years: 2024, 2023, 2022, 2021
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Apple Inc.
Not ready to apply yet?
Explore Live Hiring Rooms and interview with HRs instantly - no waiting, no lengthy applications!
🔴 Live Now
23
Active Rooms
47
HRs Online
👤
Priya S.
Got hired in 2 hours!
"Joined a Live Room at 2pm, interviewed instantly, and got the offer by 4pm. This is revolutionary!"
Stand out and get shortlisted up to 10X more
⚡ How Live Rooms Work
1
Browse live hiring rooms
2
Click to join - HR is waiting
3
Interview instantly, get hired faster
🔥 3 new rooms opened in the last 10 minutes!
Recommended Jobs For You
Not ready to apply yet?
Explore Live Hiring Rooms and interview with HRs instantly - no waiting, no lengthy applications!