Technical Solutions Specialist Job in Chennai at Kissflow

Kissflow is hiring for the role of Technical Solutions Specialist!

Responsibilities of the Candidates:

• Provide technical support to customers via phone, email, and chat
• Troubleshoot and resolve technical issues related to software.
• Collaborate with cross-functional teams to identify and resolve customer issues
• Document customer interactions and technical solutions in our ticketing system
• Participate in product testing and provide feedback to the development team
• Stay up-to-date with new technologies, products, and features

Requirements:

• Bachelor's degree in Computer Science, Engineering, or a related field
• Proven experience as a Technical Support Engineer or similar role
• Aptitude to acquire deeper product knowledge
• Strong problem-solving skills and attention to detail
• Data Model and Entity Relationship
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks
• Familiarity with helpdesk software, ticketing systems, and remote desktop tools
• Familiarity with Excel functions and formulas. (Must Have)
• Experience with APIs
• Familiarity with scripting languages is a plus