Technical Solutions Engineer Job in Bangalore at Barracuda Technologies Inc.

Barrcuda Technologies is hiring for the role of Technical Solutions Engineer!

Responsibilities of the Candidate:

• Providing superior customer support on our home-grown products.
• Interface with customers at a high volume to solve their issues using different applications which include WAF/NG and email/backup
• Develop your skills in network and security products through on-going training
• Document, escalate and follow through with product bugs and/or issues
• Debug the issue and provide a solution. If not resolved raise a ticket to the next level

Requirements:

• Should have at least 1 year of experience in network firewall domain, web application and load balancing technologies, or exchange/email security and web filter domain
• Excellent understanding of TCP/IP and UDP
• Very good knowledge of L7 protocols such as HTTP, HTTPS, FTP, SMTP and POP3
• Should have good Linux and Microsoft server knowledge
• Basic knowledge about OWASP top 10 attacks, understanding of top 10 OWASP defined application security challenges
• Very good understanding of URL filtering in proxy and reverse technologies, debugging applications like tcpdump, fiddler
• Good understanding of SMTP and POP3 protocols
• Good understanding of various backup technologies
• CCNA or CCNP certification preferred
• Bachelor’s Degree in engineering, Computer Science
• Ability to work in a 24/7 environment with rotating shifts
• Strong analytical and troubleshooting skills
• Strong customer focus and solid written and verbal communication skills
• Positive attitude with a willingness to learn