Technical Solutions Engineer Internship in Bangalore at Uniphore

Uniphore is hiring for the role of Technical Solutions Engineer!

Responsibilities of the Candidate:

• Manage incidents/problems ensuring all customer SLAs and departmental KPIs are achieved through timely resolution and effective communication.
• Communicate effectively with customer resources throughout the management structure to ensure a positive customer experience.
• Work with the team to ensure daily case allocation is managed.
• Highlight areas of risk as soon as they are apparent.
• Develop and manage knowledgebase.
• Troubleshoot and triage 3rd line faults through to development.

Requirements:

• Minimum 1-3 years experience working within an IT/Telephony Support role.
• Must have Experience in SLA adherence, and project timeline adherence.
• Must have hands-on experience with software installation/deployment/configuration on Windows/UNIX-based production environments.
• Experience in offline installation of UNIX-based utilities.
• Must have experience and aptitude to research issues from 3rd party software.
• Must have experience with documentation of installation steps, wikis, and KBs.
• Must quickly adapt and familiarise with a Product's Architecture, DB Design, API design, and troubleshooting.