Technical Services Engineer-3 Job in Bangalore at Pure Storage

Pure Storage is hiring for the role of Technical Services Engineer-3!

Responsibilities of the Candidate:

• Analyze, troubleshoot, and support large-scale customer deployments in public and private clouds.
• Provide technical expertise during all phases of the Portworx deployment for key customers.
• Own and track customer issues using our ticket-tracking system.
• Answer and resolve support cases across all severity levels.
• Work with customers and partners in understanding and troubleshooting their deployments, application workflows and workloads through multiple layers of the software stack.
• Work with the engineering team to analyze the logs, reproduce customer issues and develop strategies to address customer issues.
• Communicate proactively and clearly both internally and externally to enable the highest levels of customer success.
• Participate in pre-sales calls, and help with customer installation during POC and when in production.
• Share and document knowledge via FAQ / KB articles, which can be internal or customer-facing.

Requirements:

• Bachelor's Degree in a technical field and/or related technical experience.
• Minimum 2-4 years of experience in customer-facing, technical support work/SRE.
• Working knowledge of Kubernetes/docker/Tanzu/VMware container solutions (CKA is a plus).
• Working knowledge or experience of AWS, AZURE, or other related cloud technologies.
• Experience in working with one or more DevOps tools like Ansible, Chef, Puppet, and Terraform would be a plus.
• Proven ability to resolve customer problems and escalations utilizing appropriate internal and external resources.
• Ability to triage issues and escalate them to appropriate engineering groups as necessary.
• Fluent in English with clear verbal and written communication skills.
• Self-motivated, self-starter who is not afraid to roll up their sleeves and do the right thing to help the customer succeed.
• Must be willing and able to work in an open office, team environment.
• Must be willing to work shifts and on-call rotations.