Technical Services Analyst Job at First due

First Due is hiring for the role of Technical Services Analyst!

Responsibilities of the Candidate:

• Coordinate with client and implementation team to identify business and functional requirements
• Analyze limitations/gaps between business requirements and technical functionality
• Translate business and functional requirements into technical requirements
• Manage updates/changes to business and functional requirements and adjust priorities accordingly
• Maintain communication with all stakeholders internal and external
• Serve as a technical resource internally and with clients
• Provide guidance to the deployment team
• Guide clients through business decisions using industry best practices and/or data-rationalized analysis
• Test functionality/integrity of technical components
• Conduct User Acceptance Testing if identified through requirement gathering

Requirements:

• Experience explaining technical processes in simple terms
• Experience analyzing multiple scenarios and choosing optimal outcomes
• Demonstrable experience-guided decision-making with documented rationalizations
• Some knowledge of the Fire/EMS industry
• Experience with expanding boundaries related to business and technical limitations
• Demonstrable organizational and time management skills
• Intermediate to mastery level understanding of structured data
• Intermediate to mastery level proficiency with Microsoft Excel
• Basic to intermediate understanding of delimited data files, structured data files, and file transport methods
• Basic to intermediate understanding of relational data structures (databases)
• Basic to intermediate understanding of GIS components and web services