Technical Product Specialist Job in Bengaluru at Dynatrace

Dynatrace is hiring for the role of Technical Product Specialist!

Responsibilities of the Candidate:

• Respond to product inquiries and provide assistance to customers via chat (primary), email, web conference, and phone.
• Provide customers "micro consulting" engagements with their deployment, configuration, problem triage, and troubleshooting of Dynatrace’s software intelligence platform in order to get the most value and return on their Dynatrace investment
• Enable, coach and mentor our Premium customers on best practices to ensure adoption of the Dynatrace platform.
• Track and document customer touchpoints and engagements.
• Triage, diagnose, and provide solutions to complex configuration issues with Dynatrace solutions
• Perform customer environment health checks of product installation, deployment, configuration, usage, and adoption. Provide recommendations to improve value realization of Dynatrace.
• Identify potential growth and retention opportunities within customer chat conversations and coaching sessions 
• Collaborate with other teams (Customer Success, Sales, Services, Technical Support Renewals, and Product Management) to align on key processes and ensure excellent customer experience is being delivered.
• This role expects to be in the office so that you can collaborate and mentor other technical Product Specialists, as well as receive guidance from your leadership.
• Expected to work in different shifts. 
• Contribute to projects and initiatives focused on improving key processes

Requirements:

• Bachelor’s degree in computer science, Information Technology, or related, at least 2-5 years of work experience.
• Knowledge of networking, protocols, and architectures such as TCP/IP, HTTP, DNS, SSL, and BGP.
• Familiarity with database design, SQL, and data access practices.
• Exceptional problem-solving (troubleshooting), relationship-building and presentation skills.
• Excellent written and verbal English communication skills.